Refund policy

Returns & Store Credit Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at giddyupclothing@icloud.com.
All returns must be approved before being sent back. Items sent without prior approval will not be accepted.

Approved returns should be sent to:

Giddy Up Clothing & Tack LLC
1110 W Central Ave
Belgrade, MT 59714

👉 Return shipping costs are the responsibility of the buyer.
Original shipping fees are non-refundable.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are final sale and not eligible for return or store credit, including:

  • Custom or made-to-order items (including custom bling reins)

  • Sale items

  • Gift cards

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

If you have questions about whether your item qualifies, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.
Once your return is approved and received, store credit will be issued, which may be used toward a future purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.

Returned items must be unworn, unused, with tags, and in original packaging, along with proof of purchase.
Return shipping costs are the responsibility of the buyer.

Eligible returns will be issued as store credit only.

Store Credit

Once we receive and inspect your approved return, you’ll be notified when your store credit has been issued.

Store credit:

  • Is issued via email

  • Does not expire

  • Can be used on any future purchase

  • Cannot be redeemed for cash or refunded to the original payment method